It's common knowledge that Royal Mail have been struggling this Christmas with the sheer volume of packages they've had to deliver.
This means that unfortunately some of our orders may not arrive in time for the big day - despite you ordering them weeks before.
We completely understand that this is a really frustrating situation (it is for us too), and as much as we'd like to help your orders to arrive faster, it's completely out of our hands.
If you are one of the unfortunate ones who's delivery has still not arrived, we've created a handy printable for you to give to the lucky recipient.
Click on the image below to download our IOU letter - telling them a wonderful gift is on it's way.